Messaging campaignsin Viber
Reach customers through a cost‑effective messenger
Why Viber works
for business tasks
Use it for different communication scenarios while keeping
every conversation connected within Flomni CS
Send any type of media
A Viber message fits up to 1,000 characters plus images, audio, video, buttons, links, and UTM tags. Media grabs attention and makes recipients more likely to open your message
Pay only for delivered messages
If a message does not reach the recipient, you are not charged for it. Save budget and pay only for results
Measure campaign performance
The Flomni dashboard collects analytics for every campaign, from message delivery to link clicks. Track performance by any parameter
Handle
customer requests
Send a Viber campaign right away or schedule it for later. Scheduled messages are sent automatically
Schedule messages
Send a Viber campaign right away or schedule it for later. Scheduled messages are sent automatically
Send transactional messages
Send updates when an order status changes. Customers can also make changes themselves if you add a chatbot or the right links to the campaign
Use message templates
Promotions, special offers, news, and welcome messages — a gallery of templates for your business needs
Sending messages
in Viber means
Personal manager
You do not have to worry about working with the service. Flomni specialists will find the best solution for your business and help set up campaigns for your needs.
Viber message approval
In your Flomni account, you can create a message template and submit it to Viber for approval. Your personal manager will help you get the most out of this handy feature.
Chatbot on demand
To automate communication, you can connect a chatbot to your campaign. Customers can reschedule appointments, confirm deliveries, and much more in one click right in the chat.
Cascading messaging
Sending messages via Viber can be one step of a cascading campaign: if a message does not reach the customer in Viber, we send it to other messengers or via SMS.
Custom integrations
We build integrations with any CRM you need and connect customers to any system quickly and reliably. On average, it takes us no more than two weeks.
Official partners
Flomni is an official partner of all popular messengers, so we create only reliable accounts and cover your business needs with messaging campaigns.
Viber messaging
costs
| Country | Connection | Service | Advertising | Sessions | Minimum payment |
|---|---|---|---|---|---|
| Country Russia | Connection Free | Service from 1 ₽ | Advertising from 2.5 ₽ | Sessions from 2.2 ₽ | Minimum payment 30 000 ₽ |
Cascading messaging
capabilities
Send by phone number
Viber, WhatsApp*, VK, and SMS let you send messages by phone number. Choose several channels or use them all for greater efficiency.
Send to subscribers
You can send campaigns in Viber, VK, and Telegram to your existing base. It is cheaper to talk to customers in the channel where they message you most.
Send promotional messages
You can send promotional messages in Viber, VK, Telegram, Instagram*, and other messengers, as well as by phone number in Viber or WhatsApp*.
Combine channels
Send messages by combining messengers, SMS, and email campaigns.
Analyze statistics
View statistics on sent, delivered, read, and any other messages for any channel in your account.
Reach a cold base
Communicate not only with active customers but also with a cold base by sending messages to their phone numbers.
Connect messaging with
the rest of Flomni CS
Flomni CS adds automation, agent support, and partner communication
to keep the entire process in one place
Dialogs
Manage messages from Viber and other channels in one place, with full conversation history and customer details at hand
Chatbot builder
Create automated messaging workflows and service notifications triggered by specific events,
guiding customers to the next step
Cascading messaging
Lower messaging costs by adding channel as a cost-effective step
in your delivery sequence
Bring multiple channels together
in one customer journey
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
Accelerate customer service
without sacrificing quality or control
80%
of routine support workflows
handled automatically
30s
average time
to the first response
100%
of customer requests tracked
through final resolution
>95%
customer satisfaction
with the quality of support
Frequently asked questions
Answers to common questions from our customers
On average, Viber reaches about 50% of mobile subscribers in Russia, varying by region. Overall, conversion to messengers in Russia is 40–60%.
Yes. If a message does not reach the recipient, you are not charged for it.
Up to 1,000 characters.
Yes, you can send photos, videos, audio, and links.
The system detects whether the channel is available automatically. If it is and the recipient is online, the message is delivered. If not, the system tries the next channel (when cascading messaging is set up). If the message is not delivered anywhere, the messenger delivery attempt is free of charge.
The Flomni dashboard shows detailed statistics: sent, delivered, and read, plus conversion to action if a chatbot is connected.
No. Promoting another messenger may result in a penalty.
Not directly in Viber, but you can ask the recipient to enter their number in a field (requires a chatbot).
Yes.
The system automatically identifies the subscriber or sends the message to the number via the channel where the recipient is available.
Sending can be triggered by events in your CRM via our notification API. You also get an admin interface where you can start sending by uploading data files.
Yes.
Yes, to subscribers in Telegram, Viber, VK, Instagram* and other messengers, and by phone number in Viber or WhatsApp*.
Yes.
Yes.
CDEK
2.5×
reduction in messaging costs
Logistics provider cuts messaging costs and speeds up delivery approval with Cascading Messaging
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries