Chatbotfor Viber
Set up a chatbot once and forget about repetitive questions
Viber chatbot
capabilities
Use it for different communication scenarios while keeping
every conversation connected within Flomni CS
Handle incoming requests
A Viber chatbot handles incoming customer requests and replies instantly. It fits any business task
Keep existing customers informed
Automated messages based on a predefined flow reduce your team’s workload and take routine tasks off their hands
Combine chatbots with campaigns
Add a chatbot to a Viber campaign so customers can solve their tasks right in the message in a couple of clicks
Solve
your business tasks
With a Viber chatbot, customers can update order details, doctor appointments, or delivery times on their own and leave feedback on your products or services
Let customers make changes
With a Viber chatbot, customers can update order details, doctor appointments, or delivery times on their own and leave feedback on your products or services
Track conversation history
Customer conversations from all channels are stored in one interface. Agents can view the history in your IT system
Measure chatbot performance
The Flomni dashboard stores data on customer actions in the chatbot, message performance, and agent efficiency
A chatbot
with Flomni means
Artificial intelligence
Besides regular bots, we build AI‑powered chatbots: they recognize questions in messages and automatically offer customers a solution. Fast, accurate answers increase audience loyalty.
Custom scenarios
We have extensive experience in various industries — healthcare, courier delivery, taxi services, and more. We develop scenario templates and use cases that we provide to new clients.
Personal manager
Thanks to a personal approach, you do not have to worry about working with the service. Flomni specialists will help set up a chatbot for your needs and support it at every stage.
Official partners
Flomni is an official partner of all popular messengers, so we create only reliable accounts and cover your business needs.
Strategic support
To tailor the chatbot to your audience, we assign a Flomni account manager and, if needed, bring in additional specialists to audit and develop scenarios.
Custom integrations
For maximum efficiency, we build a custom CRM integration for each project and connect to any system quickly and reliably. On average, it takes us no more than two weeks.
Connect messaging with
the rest of Flomni CS
Flomni CS adds automation, agent support, and partner communication
to keep the entire process in one place
Dialogs
Manage messages from Viber and other channels in one place, with full conversation history and customer details at hand
Chatbot builder
Create automated messaging workflows and service notifications triggered by specific events,
guiding customers to the next step
Cascading messaging
Lower messaging costs by adding channel as a cost-effective step
in your delivery sequence
Bring multiple channels together
in one customer journey
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
Accelerate customer service
without sacrificing quality or control
80%
of routine support workflows
handled automatically
30s
average time
to the first response
100%
of customer requests tracked
through final resolution
>95%
customer satisfaction
with the quality of support
Frequently asked questions
Answers to common questions from our customers
On average, Viber reaches about 50% of mobile subscribers in Russia, varying by region. Overall, conversion to messengers in Russia is 40–60%.
We connect to any system with an open API, so we can use all of its capabilities, unlike off‑the‑shelf integrations.
The average implementation time is 14 days.
Yes.
Yes, messages can be sent automatically at any time, without your involvement.
Yes, the bot can ask for the city or location (availability depends on the messenger).
Yes.
Yes, we build integrations with the CRMs you need on request.
Yes.
There are built‑in session reports and a report builder for any metric, such as bot actions or lead source.
Support and a dedicated account manager on business days are included in the bot subscription.
The price depends on monthly load. You share your monthly session plan (a session is one user’s conversation with the bot within a day), and we pick a session package for your case.
Yes, customers can rate the conversation, the company, the bot, or the agent.
Yes.
No. The bot logic is built once in the dashboard and deployed to all connected channels. The subscription depends only on monthly load, measured in sessions per month.
CDEK
5x
reduction in delivery approval time
A logistics operator reduced hotline workload and accelerated incoming request processing
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries